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FIND MY SUPER

 Australia's first and most popular website committed to helping Australians find and consolidate their Superannuation.

FAQ's

Congratulations on taking the first step of finding your Super and taking control of your financial future.

Find My Super has compiled answers to the most common questions regarding our search and consolidation process.

  • DOES FIND MY SUPER GUARANTEE A RESULT? Find my super cannot guarantee a result. We rely on the accuracy of your data as well as the accuracy coming from the superannuation funds. All superannuation funds have to report contributions with a tax file number. If the tax file number matches then we are more likely to get a positive result.
  • WHY IS THE FIND MY SUPER SEARCH DIFFERENT? Find my super understand the superannuation industry better than most service providers. Because the quality of data has been historically poor from employers and individuals then quite a number of funds do not have up to date accurate data.
    It has only been recently required that all contributions have a corresponding tax file number attached to contributions otherwise penalty tax is applied to that contribution. It is this breakthrough that has made our job easier to match contributions and therefore account numbers and in turn lump sums of superannuation money.
    Find my super are the only organisation that professionally search contribution information to loccate active and inactive accounts.
  • IS YOUR SEARCH FREE? If you would like us to search for lost super and you want to consolidate your accounts yourself then we will search for your accounts for free.
  • WHY DO I PAY A FEE OF $250.00? We charge a fee of $250.00 to cover our costs in preparing the paperwork and sending off multiple requests to superannuation funds to confirm and appoint Find My Super to act on your behalf. In addition to this service we will prepare all the roll over forms for all accounts that we have been advised match your tax file number. We will also prepare a letter of instruction to your nominated superannuation fund to give them clear direction to them that you would like them to chase up the accounts that you have roll over paperwork for. These tasks take time and cost money and that is what our fee is for.
  • CAN I GET ADVICE ON WHERE I SHOULD PUT MY SUPER? Find my super allows you to nominate which fund you would like to use to consolidate your accounts into. Shortly we will be offering a limited advice service that will assist you to compare all the low cost superannuation funds and advise you which are the best to consolidate into. We will appoint specialised financial advisers to this role shortly. If you are interested in applying for a position then please send your resume to info@findmysuper.com.au

 

 

Q & A

  • Q1How much does a superannuation search cost? "Find my super will consolidate for a once only fee of $250.00 that will save you each year in ongoing fees. "
  • Q2How do I make an Enquiry? "You can see if you are entitled to lost superannuation by simply clicking on the Findmysuper button above and we will perform the superannuation search and consolidation service for you or lost funds. You need to sign the authority that will be produced after you register. This is required by the funds before a superannuation search can commence. "
  • Q3Who should use this site? "You should use this site if you have worked in Australia since 1992 and changed jobs,left the country or changed address and have lost track of your super fund or your super fund has lost track of you. We can search for lost Super that may appear in your name using a number of sources. If you are an Australian currently overseas then you need to use this service so that we can maintain contact with your Superannuation fund on your behalf while you are away. From July 1, 2002 you can cash in your Superannuation if you are a non-resident intent on leaving Australia and have been working here on a visa. "
  • Q4What is regarded as lost Super? "You may be regarded as a lost member of a super fund, approved deposit fund or eligible roll over fund if: Your fund has been unable to contact you because you have changed address and the fund has received return mail "not known at this address"; you are an inactive member because your previous employer no longer contributes or your account was transferred from another fund as a lost or inactive member and the new fund has not been advised of your new address.  "
  • Q5How long does the search take? "The initial search can take at least 31 days. This is delayed even further because of the recently introduced Privacy laws. If your details are not complete or we don't receive your signed form it will take even longer. We also search other Eligible Rollover Funds (ERFs) and Super funds that you have nominated that may take longer to respond. "
  • Q6How does the searching process take place? "When you apply to Findmysuper you sign a search form. The form is used to search Eligible Rollover funds and the lost member registers, we can also search lost monies registers that keep data on lost super monies before 1992. The search will use all the data that you provide to match the accounts that are registered with the lost member registers and other Superannuation funds. Once you proceed through registration the form with all your data must be printed. You need to then sign the authority and fax/post it to us to enable us to conduct the search. If you cannot print the form from your computer then you need to contact us on 1800 333 713 and we will send you one. Because of privacy regulations we will retain this form to confirm your identity when we locate superannuation. "
  • Q7What happens to my super if I don't claim it? "All super funds can retain your superannuation beyond age 65. 
    You need to contact them and demand the payment if you meet a condition of release like retirement, disability or financial hardship. All super is now tax free after age 60. "
  • Q8Can a result be guaranteed? "We cannot guarantee a match.The Super funds may not have nominated you as lost. We will retain your authority for future matching and advise you when other matches are discovered. Under the new privacy principles introduced in 2001, it may be necessary for you to contact some funds directly because the data they hold is very inaccurate and needs to be confirmed by you the member. Under the privacy principles Findmysuper can search on your behalf only if we have the signed authority. "
  • Q9How will I be advised of my results? "When your search has been completed we will send you an email requesting you to log back into our website and view your results. Your results will include your account details "
  • Q10When can I access my super? "By law, you generally get your super only when you:
    Permanently retire from the workforce and, also reach the minimum retirement age set by law, called your "preservation age"
    Please view the table below:
    Your date of birthMinimum age for getting your superannuation benefitsAfter June 196460July 1963 - June 196459July 1962 - June 196358July 1961 - June 196257July 1960 - June 196156Before July 196055"
  • Q11Are early access schemes legal? "In virtually all cases the answer is no. Avoid illegal schemes that try to get your super money out early, and save yourself from getting cheated and from heavy tax and legal penalties. These schemes are sometimes promoted by word of mouth or shady advertising.
    "
  • Q12How is My Super Protected? "By law and in conjunction with the governing bodies of the Australian Prudential Regulatory Authority (ARPA), the Australian Investment and Securities Commission (ASIC) and the Australian Tax Office (ATO), super can only be transferred between complying superannuation funds. At no point in time does Find My Super have access to your super. We simply provide the service of helping you track down where your super is located."
  • Q13Does Find My Super consolidate my funds? "Find My Super does offer a non advice service to roll all your super accounts into a single fund. "
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