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 Australia's first and most popular website committed to helping Australians find and consolidate their Superannuation.

Terms and Conditions

PART 1 The Services

FindMySuper is a division of Best Interest Advice AFSL 292925 ("FindMySuper"), provides these services ("Services") to you subject to these terms and conditions. In these terms and conditions, "you" and "your" means the person contracting with FindMySuper.

To access this Service, you must read, understand and consent to these terms and conditions by ticking the check box. Having done so, you may download & print the authority form ("Authority"), presented during the online search application process, or via a link in an email sent to all users that will request you to confirm "Y" for yes to do a search using your tax file number. Once you have completed the Authority, or returned the SMS or fax it back to FindMySuper, using the number provided on the Authority. If you require information to be located under another name by which you were previously known, you must also provide proof of such change of name eg marriage certificate or Deed Poll. FindMySuper will provide the Services to you only after it has received your Authority, and will not process an Authority that is not accompanied by relevant identification. You and FindMySuper agree that the electronic version of the Authority sent by fax will satisfy all requirements that such document be “in writing”.  In addition, you must keep the original signed Authority and provide same to FindMySuper on request.

Upon receipt of your oral,electronic or written instructions, FindMySuper will forward your Authority to various organisations which may have information regarding your superannuation contributions, including, without limitation, the Australian Taxation Office ("ATO"), life offices and superannuation funds.By appointing Findmysuper as your agent you are agreeing to us searching for and consolidating superannuation accounts that appear on the Australian Taxation Office online facility into the fund that you nominate when you register. As your nominated attorney we are able to search on your behalf under freedom of information and pass onto superannuation funds the information that is contained in your registration.

If the organisations to which your details have been provided have information about your superannuation funds, FindMySuper will request that information be provided to FindMySuper. If that organisation requires further authority from you, FindMySuper will ask you to supply that further authority, and you acknowledge that if you do not supply that further authority, FindMySuper may not be able to supply some or any of the Services to you. On receipt of the information from a relevant organisation, FindMySuper will collate this information and will e-mail the results to you at your nominated e-mail address. If the organisations with which FindMySuper communicates do not locate any information about your superannuation funds, FindMySuper will advise you accordingly.

PART 2 Additional Terms and Conditions

FindMySuper does not guarantee that it will obtain any results from its enquiries. As FindMySuper will be relying on information supplied by third parties, it does not provide any warranty as to the accuracy of this information, nor does it warrant that the information will be error free. Without limitation, you acknowledge that information held by the ATO is updated at approximately 6 months interval and, as a result, FindMySuper’s enquiries with the ATO may not reveal information which is current.

FindMySuper acknowledges that you may have rights under legislation, including without limitation the Trade Practices Act 1974 which cannot be limited or excluded, and nothing in this agreement affects any such rights.

You use the Services and any information produced as a result of the Services at your own risk. To the extent permitted by law, FindMySuper is not liable for any direct, consequential or indirect loss which you may suffer as a result of relying on the information provided by FindMySuper (including arising from negligence). To the extent that any financial information is provided on this website, it is provided as general information only, and you must obtain your own financial advice in relation to it.

To the extent permitted by law, FindMySuper excludes all liability to you, or any other person claiming through you, however arising (including negligence) for any cost, loss, liability or damage arising out of FindMySuper’s performance or failure to perform or delay in performing its obligations under these terms and conditions and the Service description including, but not limited to, liability for any economic, indirect or consequential loss, including, but not limited to, any loss of profits or loss of business.

To the extent that FindMySuper does have some liability to you at law which cannot be excluded, and provided such liability can be limited, the total liability of FindMySuper to you or any person claiming through you for any cost, loss, liability or damage arising in relation to the Service due to FindMySuper’s performance of, or failure to perform, its obligations under these terms and conditions and including as a result of any act or omission of FindMySuper, whether in contract, tort, statute or otherwise, is limited (to the extent permitted by law) at FindMySuper’s option to supplying the services again or paying the cost of doing so.

As FindMySuper is relying on third parties over whom it has no control, FindMySuper does not guarantee any minimum time period for a response to its enquiries. We therefore cannot guarantee a result. If we agree to a refund of your fee we will apply an administration fee of $20.00 to cover our time.

You acknowledge that FindMySuper will disclose your personal information to third parties in accordance with FindMySuper’s privacy policy.  FindMySuper makes no representations or assurances as to the manner in which your personal information will be used or handled by third parties to which it is disclosed. While FindMySuper will take every reasonable precaution to protect your personal information, it does not guarantee that such information will not be disclosed to unauthorised persons after it has been validly provided to a third party.

You acknowledge that FindMySuper may disclose information, including personal information, about you to third parties for any lawful purpose, including marketing and sales purposes.  In some circumstances, FindMySuper may receive payment from third parties for supplying such information about you.  You further acknowledge that both FindMySuper and any third party to which FindMySuper discloses information may use information about you for any lawful purpose.  For the avoidance of doubt, you agree that FindMySuper and any third party to which FindMySuper discloses information may use information about you for purposes unrelated to the Services. 

By pressing the search and consolidate button I am making the following statements:

  • I have read the information relevant to this form and the information I am submitting is true and correct.
  • I am aware that I may ask my superannuation provider for information about any fees or charges that may apply, and any effect this transfer may have on my benefits under that account. I do not require any further information.
  • If the fund I am transferring my benefits to is a self managed superannuation fund (SMSF), I confirm that I am a member, trustee or director of a corporate trustee of that fund.
  • I discharge the superannuation provider of the from fund of all further liability in respect of the benefits paid and transferred to my to fund.

I request and consent to the transfer of superannuation as described above, and authorise the superannuation provider of each fund to give effect to this transfer. I choose to submit the information in this form to my superannuation provider. I also choose to submit a copy to the ATO  

You acknowledge that FindMySuper’s enquiries will be based on the information you provide. FindMySuper is not responsible for the result of its enquiries if the information you provided is not correct in any way. You warrant that any information provided to FindMySuper is correct and that you have the authority to submit such information. You indemnify FindMySuper against any actions arising out of or in relation to the information provided by you.

These terms and conditions are subject to the laws of New South Wales.

The Services are provided only to Australian citizens or permanent residents in relation to their activities in Australia.







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